Policies

TERMS AND POLICIES


TERMS

Thank you for visiting secondcitysigns.com (the “website”) and considering Second City Signs & Design Inc. (“Second City”) for your printing needs. We offer the use of this website plus all our online and offline services to you, the customer, under the condition that you agree to all the terms and conditions contained below without modification (the “agreement”). Please read this document carefully. By accessing this website or submitting an order via the website, email, phone or in person you indicate that you have read and understand this agreement and agree to be bound by the terms and conditions contained herein. If you do not accept this agreement, do not use the website or place an order with Second City. We reserve the right to revise this agreement at any time without notice. We encourage you to review these terms before placing orders in case any updates or changes have been made.

YOUR ORDERS

By placing an order with Second City you represent that you have the right to use all logos, text and/or graphics submitted by you to us. We reserve the right, in our sole discretion, to refuse to accept orders from customers who we have reason to believe have infringed or otherwise violated the intellectual property rights of others.

We have the sole discretion to reject any order that we consider libelous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for production.

You agree to not use our services to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

You agree that Second City is not responsible for the quality of the images you provide for output. Resolution is an important factor in reproducing artwork. You agree that you alone are responsible for ensuring that the quality of the image you provide is of high enough quality to be satisfactory at the size you are requesting. You will be responsible for any additional costs involved in reprinting artwork that you provided due to low-resolution. When preparing images take into consideration the distance that it will be viewed from and adjust your artwork accordingly.

Please review your proof carefully for spelling and graphic content. While we will do our best to provide accurate colour matching, proof shown on screen may differ from printed material. Once you have checked, please send back confirmation of artwork. Once approved by Second City is not responsible for any mistakes found after this project has gone to print and the client hereby assumes full responsibility for any errors or omissions.

PRIVACY STATEMENT

We recognize, respect, and protect the privacy of our customers. Your privacy and personal information are held in trust when you shop with us. Our customer’s order information stays with us – no one else will see it. We do not sell, rent, trade or share ANY information regarding or provided by our customers to any other party for any reason. We require and only use information our customers knowingly and willingly provide to process their order, fulfill their service request or to enhance their personal shopping experience. Any information received by us is held with the utmost care and security. All information is stored on a secured server and is not accessible to other third parties. If you do not wish your information to be processed online you do have the option of placing an order over the phone. This Site uses a secure server (SSL) to encrypt all of your personal information. We use customer information for the sole purpose of processing your order and payment or contacting you if necessary. We do provide you with the option of receiving special promotions and offers via e-mail or Canada Post when you are setting up your account.

SHIPPING AND RISK OF LOSS

We do not guarantee delivery dates. We will use our best effort to accommodate specific deadlines and communicate targeted delivery time with our customers. We will not be able to refund an order because it did not arrive on an estimated delivery date.

All items purchased from Second City are delivered pursuant to a shipment contract with the carrier of our choosing. Unless you go to pick up your order at the store you selected. The risk of loss and title for such items will pass to you upon our delivery of your order to the carrier. Any shipping damage should be reported at the time of delivery to the shipping company. If special packaging is required for proper shipping, you will be charged accordingly.

REFUNDS, ORDER CHANGES AND CANCELLATIONS

Understandably, personalized and custom items may not be returned for a refund.

We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If the order has not yet started the production process, no additional change or cancellation fees will be applied. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders cancelled at this stage.